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Complaints or Disagreements with Schools

Milwaukee Public Schools (MPS) wants to help parents and families find solutions when there is a problem or disagreement about their child’s education. The process is called “dispute resolution.” By working in partnership with your child’s school, parents and school staff can quickly find solutions. All MPS staff working on a complaint are required to keep information confidential.

Step 1: Where should I start my complaint?

Contact the school principal or leader. You may make a verbal or written complaint. School leaders will strive to investigate and respond to complaints within five business days.

Step 2: What if I am not satisfied with the school-based resolution?

You can file a complaint online at mpsmke.com/parentconcerns. Once filed, the complaint will be directed to a designated MPS employee who will work with school leadership to address your concern. The district will investigate and respond to your complaint within two school days.

Step 3: What if I am not satisfied with the resolution of my complaint by the school or other personnel?

If you received a resolution at Step 1 or 2 of the complaint process but you remain unsatisfied with the resolution, you may follow up. Speak with Welcome Center staff to discuss additional options or next steps. The district Welcome Center is inside MPS Central Services, 5225 W. Vliet St., Milwaukee, WI 53208.